Systems Administrator | Sublime Computer Services / The 20 MSP

2020 - Current

• Managed migrations from various environments into Office 365 for multiple clients.

• Set up and configured Intune device management for PCs and iOS devices, including federating Entra into Apple Business Manager for seamless Office credentials integration.

• Created an Office 365 base setup using PowerShell to ensure consistent configurations across all clients.

• Scripted conditional access rules to streamline their creation, enhancing security and efficiency.

• Increased clients' security scores from the 30s to the 70s by balancing operational needs with security requirements, involving stakeholder input.

• Utilized Microsoft's online training to deepen knowledge of the Office 365 environment.

• Continued to provide high-level systems administration services following the acquisition of Sublime Computer Services by The20 MSP in July 2024.

• Work from home 3.5 days a week, in the office 1 day a week, and onsite for a major client 0.5 day per week.

• Led a project to migrate all users' email to a new username format and domain name using PowerShell scripts, involving extensive email communications with stakeholders, testing, and planning.

Desktop Support Technician | Sublime Computer Services

2018 - 2020

• Worked with 40+ clients setting up new PCs, installing software, and troubleshooting day-to-day issues.

• Increased productivity by creating batch files to configure PCs with Sublime's preferred settings, reducing setup time per PC from 90 minutes to just over 60 minutes.

• Led a project in March 2020 to set up remote work solutions for all clients during COVID-19 restrictions, including VPN and RDP configurations.

• Gained experience in Server 2008, 2012, 2016, and 2019 as well as Windows 10 and Windows 11 operating systems.

• Worked with Meraki, UniFi, and Fortigate firewalls.

Customer Service Agent | Southwest Airlines

2000 - September 2018

• Provided legendary Customer Service.

• Ticket counter check in.

• Gate Agent.

• Lost baggage.

Network Manager | Home Office

2002 - Present

• Self-taught in Linux Fedora. Built and manage a home network with both wired and Wi-Fi access.

• Managed servers providing routing, NAT, firewall (iptables), DHCP, DNS, NTP, proxy filtering, Apache web services, and Samba file services.

• Migrated entire network to Windows Server with AD-DC.

• Support clients including iOS tablets, iOS phones, Windows 10 laptops and desktops, home automation, and entertainment center.